Fulfillment Policy

Last Updated: [April 1, 2025]

At College Journey Consulting, we provide personalized college consulting services designed to guide students and families through every stage of the college admissions process. While our website provides information about available services, payments are handled separately via secure platforms such as Stripe or direct arrangements.

Service Fulfillment
Once payment is received, clients will be contacted within 2 business days to confirm next steps. All services are delivered virtually via video meetings, email communication, and access to digital tools and resources as outlined in the individual client agreement.

Delivery Timeline
Service timelines vary depending on the selected package. Most programs begin within one week of payment and scheduling. Custom timelines are discussed during onboarding and confirmed in the client agreement.

Digital Resources
If your service includes access to digital materials (such as spreadsheets, planning guides, or resource libraries), access will be provided within 2 business days of onboarding via secure platforms such as Google Drive.

Refunds and Cancellations
Refund and cancellation policies are outlined in your signed client agreement. Because our services are highly personalized, we encourage clients to review the terms carefully prior to enrollment. If you have any questions about your agreement, please reach out directly.

Contact
For questions about fulfillment, contact:
📧 cindy@collegejourneyconsulting.com